How DSS Helped Barclays India Enhance its Customer Services with Microsoft CRM solution

This Case Study was posted in Microsoft Dynamics CRM on 21 Apr 2016 Direction Biz
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Summary: Barclays India strongly needed a robust and scalable Customer Relationship Management (CRM) solution to effectively serve its customers. Lack of an integrated customer-focused framework made it challenging for the firm to streamline processes and drive business growth.

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